Payment Policy – NookSpirit
Currency
Our store's base currency is USD (United States Dollars). The currency and total for your order are shown at checkout before you pay. Your bank or payment provider may apply a currency conversion fee if you pay from an account in a different currency.
Accepted Payment Methods
You can pay using the payment methods available in our Shopify checkout. These may include supported credit and debit cards, PayPal and accelerated checkout options. Availability depends on your country, currency, device, browser and payment provider. The options shown at checkout are the ones available for your order.
Payment methods
Available payment methods are shown at checkout and may vary by country, currency, device and browser.
Payment Processing
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Payments are processed through Shopify checkout and the payment provider you select.
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Full payment is required at the time of purchase.
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Orders will not be processed or shipped until payment has been successfully received.
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After completing your payment, you will receive an order confirmation email.
Taxes and Fees
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Any applicable taxes will be calculated at checkout based on your location.
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NookSpirit does not charge hidden fees.
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Any fees charged separately by your bank or payment provider are outside our control.
Failed or Declined Payments
If your payment is declined or cannot be completed:
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Confirm that your selected payment method is active and has sufficient funds or credit.
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Check that your billing information is correct.
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Contact your bank or payment provider for further assistance.
An order will not be confirmed until payment has been successfully completed.
Refunds and Cancellations
You may request cancellation of unshipped items in your order at any time before those items are shipped. There is no 24-hour cancellation limit. For orders shipped in separate packages, this applies only to the items that have not yet shipped.
To submit a self-service cancellation request, sign in to your customer account using the email address used at checkout, open the relevant order, and use the cancellation option for the unshipped items. You can also access your order through the order-status link in your confirmation email. We will review your request and notify you when the cancellation is confirmed; submitting a request does not by itself confirm cancellation or a refund.
If you cannot access the self-service option, contact info@nookspirit.com with your order number. Once an item has shipped, please follow our Return & Refund Policy. Any payment collected for successfully canceled items will be refunded to the original payment method. Your payment provider may require additional time to post the refund. This does not limit any mandatory consumer rights.
Payment Security and Privacy
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Payment details are submitted through Shopify checkout to the relevant payment provider.
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NookSpirit does not directly collect or store your complete payment credentials.
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Payment information is handled by Shopify and the relevant payment provider in accordance with their security and privacy policies.
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We only receive the information required to confirm your payment and process your order.
For payment-related questions, please contact us at info@nookspirit.com.
Business and Customer Support
NookSpirit is operated by Nookspirit LLC.
Business mailing address:
75 E 3rd St Ste 7
Sheridan, WY 82801
USA
Customer support phone: +1 307-533-0596
Email: info@nookspirit.com
The Sheridan address is our business mailing address, not our return warehouse. Please do not send product returns to this address. Product returns must be sent to the El Monte warehouse according to our Return & Refund Policy.