Shipping Policy

Last updated: October 19, 2026

NookSpirit is operated by Nookspirit LLC. This policy explains our shipping destinations, costs, processing times, and delivery estimates.

Shipping Destinations

We currently ship to the following countries:

• United States

• United Kingdom

• Germany

• France

• Italy

• Spain

• Australia

• Japan

• Canada

Our European shipping destinations are limited to the countries listed above.

We do not ship to P.O. boxes or APO/FPO addresses. Service availability for remote areas may vary. If checkout does not offer a shipping option for your address, please contact info@nookspirit.com before ordering.

Free Standard Shipping

We offer free standard shipping on all orders to the nine countries listed above. No minimum order value is required.

Free shipping covers the standard delivery charge. Customs duties, import taxes, and other destination-country charges, where applicable, are separate. Please see “Customs and Import Charges” below.

Order Processing

Orders are generally processed within 1–2 business days before dispatch.

Our daily order cutoff time is 11:00 PM Mountain Time (MT). Orders received after this cutoff, on weekends, or on public holidays enter processing on the next business day.

Business days are Monday through Friday, excluding public holidays.

Estimated Delivery Times

Transit time begins after your order has shipped and does not include order processing.

Destination	Processing time	Transit after dispatch	Estimated processing + transit
United States	1–2 business days	6–10 business days	7–12 business days
United Kingdom, Germany, France, Italy, Spain, Australia, Japan, and Canada	1–2 business days	7–10 business days	8–12 business days

These timeframes are estimates, not guaranteed delivery dates. Public holidays, customs clearance, severe weather, carrier disruptions, or incorrect address information may affect delivery.

Order Tracking

Once your order has shipped, we will email your shipping confirmation and tracking information to the address provided at checkout.

Tracking information may take up to 48 hours to become available or update after dispatch. If you need assistance, contact info@nookspirit.com with your order number.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless expressly included or collected at checkout, these charges are not included in the product price or free standard shipping and are the customer’s responsibility. Charges already collected at checkout should not be paid again without first checking with us or the carrier.

Customs clearance may affect delivery times.

Incorrect or Incomplete Addresses

Please check that your shipping address is complete and accurate before placing your order.

If you notice an error, email info@nookspirit.com as soon as possible with your order number and the correct address. We will review whether the address can still be updated, but changes cannot be guaranteed once an order has been processed or shipped.

Incorrect or incomplete address information may cause delivery delays or a returned shipment. Contact us for assistance if this occurs.

Delayed, Lost, or Damaged Shipments

If your order has not arrived within the estimated delivery period, check the tracking information and contact info@nookspirit.com with your order number and tracking number.

We will help investigate the shipment with the carrier and advise you on the next steps.

If your parcel or product arrives damaged, please contact us promptly. Include your order number, a description of the issue, and photographs of the packaging and affected item where possible. Please retain the packaging while we review the issue.

For return and refund information, see our Return & Refund Policy.

Canceling Unshipped Items

You may request cancellation of items that have not yet shipped by emailing info@nookspirit.com with your order number. There is no 24-hour cancellation limit.

For orders sent in separate packages, cancellation requests apply only to items that have not yet shipped.

We will review your request and confirm whether cancellation is possible. Submitting a request does not itself confirm cancellation or a refund. Any payment collected for successfully canceled items will be refunded to the original payment method. Your payment provider may require additional time to post the refund.

Once an item has shipped, please follow our Return & Refund Policy.

Nothing in this policy limits any mandatory consumer rights.

Contact Us

Business name: Nookspirit LLC
Trading name: NookSpirit
Email: info@nookspirit.com
Customer support phone: +1 307-533-0596
Support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time, excluding public holidays
Expected response time: 1–2 business days

Business mailing address:
75 E 3rd St Ste 7
Sheridan, WY 82801
United States

This is our business mailing address, not our return warehouse. Please contact us for return instructions and follow our Return & Refund Policy before sending any goods.