Shipping Policy

At NookSpirit, we strive to provide our customers with a smooth and efficient shipping experience. Please review our Shipping Policy below.

Order Cutoff Time

Our daily order cutoff time is 11:00 PM Mountain Time (MT).

Orders placed after the cutoff time will be considered received on the next business day. Orders placed on weekends or public holidays will be processed beginning on the next business day.

Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday, excluding weekends and public holidays.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow some time for the carrier’s tracking system to update after receiving the confirmation email.

Shipping Times and Rates

We currently offer the following shipping option:

• Standard shipping: Estimated delivery within 5–8 business days after the order has been processed and shipped.

The estimated total time from placing an order to delivery is generally 6–10 business days, consisting of 1–2 business days of processing and 5–8 business days of shipping.

Shipping charges, if applicable, will be displayed at checkout based on your delivery location and the available shipping method.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, high order volumes, customs processing, incorrect address information, or other circumstances outside our control.

Order Tracking

Once your order has shipped, we will send a tracking number to the email address provided during checkout. You can track your shipment using the link included in the shipping confirmation email.

Tracking information may take up to 48 hours to become available or update after shipment.

Shipping Restrictions

• We do not ship to P.O. boxes or APO/FPO addresses.
• Certain products may be subject to additional shipping restrictions due to applicable laws, carrier policies, or other regulations.
• We may be unable to ship to certain countries, regions, or remote locations.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing your purchase.

If you notice an error in your address, contact us as soon as possible at info@nookspirit.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

NookSpirit is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

Delayed, Lost, or Damaged Shipments

If your order has not arrived within the estimated delivery period, please check the tracking information and contact the shipping carrier for the latest delivery update.

If you still need assistance, contact us at info@nookspirit.com and include your order number and tracking number. We will assist you in investigating the shipment with the carrier.

If your package arrives damaged, please contact us promptly and provide your order number, a description of the damage, and clear photographs of the package and affected products.

International Orders

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or region. Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Customs processing may delay delivery. NookSpirit does not control customs authorities and cannot guarantee how long customs clearance will take.

Contact Us

If you have any questions or concerns about shipping, please contact our support team:

Email: info@nookspirit.com
Response time: Within 1–2 business days

Mailing address:
NookSpirit
1500 N Grant St., Ste. C
Denver, CO 80203
United States