Return & Refund Policy

At NookSpirit, we want you to be satisfied with your purchase. In addition to any rights you may have under applicable law, we offer a voluntary 30-day return policy. You have 30 days after receiving your item to request a return under this policy.

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights available to you under applicable law.

Note for European Union customers: Our voluntary 30-day return policy is separate from your statutory 14-day right of withdrawal. The conditions of the statutory EU right of withdrawal are explained below.

1. Eligibility for Our Voluntary 30-Day Return Policy

To qualify for a return under our voluntary 30-day policy, the item must meet the following conditions:

• Condition: The item must be unused, unassembled, complete, and returned in the same condition in which it was received. It should also be returned in its original packaging.
• DIY Kits: All parts, accessories, manuals, packaging materials, and included components must be returned together. Items that have been assembled, glued, painted, modified, damaged after delivery, or returned with missing parts do not qualify under our voluntary 30-day return policy.
• Proof of Purchase: You must provide your order number, receipt, or other reasonable proof of purchase.

These conditions apply only to our voluntary return policy. They do not limit any statutory rights that cannot legally be excluded, including applicable rights concerning defective or non-conforming goods and the European Union right of withdrawal.

2. How to Request a Return

1. Contact Us: Email info@nookspirit.com with your order number, the item you wish to return, and the reason for your return.
2. Provide Supporting Information: If the item is damaged, defective, incomplete, or incorrect, please include clear photographs or videos showing the issue.
3. Wait for Return Instructions: For returns under our voluntary 30-day policy, we will review your request and provide return instructions. Please do not send an item back before receiving those instructions, as returns sent without sufficient identifying information may be delayed or may not be accepted under the voluntary policy.

If you are exercising a statutory right, including the European Union right of withdrawal, your timely and clear notice of withdrawal does not depend on our prior approval. However, we recommend contacting us before shipping the item so that we can provide the correct return instructions.

Return Address:
Recipient: peng zhu+XPH091
9860 Gidley St #5
El Monte, CA 91731
United States
Phone: (626) 757-2036

Please include your order number inside the return package. Before returning an item, please contact us at info@nookspirit.com to obtain return instructions.

3. Return Shipping Costs and Restocking Fees

• Defective, Damaged, Incomplete, or Incorrect Items: If a return is required because of an error on our part or because the item arrived defective, damaged, incomplete, or incorrect, NookSpirit will cover reasonable return shipping costs or provide a prepaid return shipping label, as appropriate.
• Change-of-Mind Returns: For returns made under our voluntary 30-day policy because of a change of mind, accidental order, or other personal reason, the customer is responsible for return shipping costs.
• Original Shipping Charges: For voluntary change-of-mind returns, original shipping charges are non-refundable unless otherwise required by applicable law.
• Restocking Fee: We do not charge a restocking fee for eligible returns.

4. Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at info@nookspirit.com.

Please include your order number, a description of the issue, and clear photographs or videos where applicable. Depending on the circumstances and your rights under applicable law, we may provide replacement parts, a replacement product, a repair, a price reduction, or a refund.

Our voluntary 30-day return policy does not limit any statutory guarantee or other mandatory rights relating to defective or non-conforming goods.

5. Exceptions and Non-Returnable Items

The following items generally do not qualify for return under our voluntary 30-day policy:

• Custom-made or personalized products.
• Gift cards.
• Items marked as “Final Sale,” except where a return or remedy is required by law.
• Items that have been assembled, glued, painted, modified, or damaged after delivery.
• Items returned with missing parts, accessories, manuals, or other included components.

These voluntary exclusions do not apply where they would conflict with mandatory consumer protection laws. Separate statutory exceptions apply to the European Union right of withdrawal, as explained below.

6. Exchanges

We do not currently offer direct exchanges. The fastest way to obtain a different item is to return the original item and, after the return has been accepted, place a separate order for the new item.

This exchange procedure does not limit any right you may have to request a replacement for defective, damaged, incomplete, incorrect, or non-conforming goods.

7. Refund Process for Voluntary Returns

• Inspection: After receiving and inspecting your return, we will email you to confirm whether the return qualifies for a refund under our voluntary 30-day policy.
• Refund Amount: Approved refunds will generally include the eligible purchase price and applicable taxes. Original and return shipping costs are excluded unless otherwise stated in this policy or required by law.
• Processing Time: If approved, the refund will generally be issued to your original payment method within 10 business days after inspection.
• Financial Institution Processing: Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed that your voluntary return was approved, please contact info@nookspirit.com.

Different refund deadlines may apply when you exercise a statutory right. In particular, refunds under the European Union right of withdrawal are handled according to the rules below.

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European Union 14-Day Right of Withdrawal

If you are a consumer in the European Union and purchase goods from us online in circumstances where European Union consumer law applies, you generally have the right to withdraw from the purchase within 14 calendar days without giving a reason.

This statutory right is separate from and is not restricted by our voluntary 30-day return policy.

Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

If goods from one order are delivered separately, the withdrawal period generally begins when you or your designated third party receive the last item.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires by sending a clear statement to:

Store: NookSpirit
Email: info@nookspirit.com

Your statement should clearly indicate that you are withdrawing from the purchase. You may use the model withdrawal form below, but its use is not mandatory.

Returning Goods After Withdrawal

You must send the goods back without undue delay and no later than 14 calendar days after the day on which you informed us of your decision to withdraw. The deadline is met if you send the goods before the 14-day return period expires.

Please send the goods to:

Return Recipient: peng zhu+XPH091
Address: 9860 Gidley St #5
El Monte, CA 91731
United States
Phone: (626) 757-2036

Please include your order number inside the return package so that we can identify and process your return.

Unless we agree to cover the cost or applicable law provides otherwise, you are responsible for the direct cost of returning the goods. This does not apply where the goods are defective, damaged, incorrect, or otherwise non-conforming and applicable law requires us to bear the return cost.

You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value caused by handling beyond what is reasonably necessary for that purpose.

The absence of original packaging does not automatically cancel your statutory right of withdrawal. However, damage or diminished value caused by unnecessary handling or inadequate return packaging may affect the amount refunded where permitted by law.

EU Withdrawal Refunds

If you validly exercise your right of withdrawal, we will reimburse all payments received from you for the withdrawn purchase, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 calendar days after the day on which we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the goods back or until you provide evidence that you have sent them back, whichever occurs first.

Additional delivery costs resulting from your choice of a delivery method more expensive than our least expensive standard delivery option will not be refunded.

Unless you expressly agree otherwise, reimbursement will be made using the same payment method used for the original transaction. You will not incur any fee from us for the reimbursement.

Exceptions to the EU Right of Withdrawal

The statutory right of withdrawal may not apply to certain purchases, including, where applicable:

• Goods made to the consumer’s specifications or clearly personalized.
• Goods that are liable to deteriorate or expire rapidly.
• Sealed goods that are unsuitable for return for health protection or hygiene reasons after being unsealed.
• Sealed audio recordings, video recordings, or computer software that have been unsealed after delivery.
• Digital content not supplied on a physical medium where performance has begun after the consumer gave prior express consent and acknowledged losing the right of withdrawal.
• Other goods or services excluded from the right of withdrawal under applicable law.

Merely labeling an item “Final Sale” does not remove a statutory right of withdrawal unless a valid legal exception applies.

Model Withdrawal Form for EU Customers

Complete and send this form only if you wish to withdraw from the contract. You may copy and paste it into an email.

To: NookSpirit
Email: info@nookspirit.com
Return Recipient: peng zhu+XPH091
Return Address: 9860 Gidley St #5, El Monte, CA 91731, United States
Phone: (626) 757-2036

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

• Goods:
• Order Number:
• Ordered On:
• Received On:
• Name of Consumer(s):
• Address of Consumer(s):
• Email Address Used for the Order:
• Signature of Consumer(s): Only required if this form is submitted on paper.
• Date:

Contact Us

If you have questions about a return or refund, please contact us:

Store: NookSpirit
Email: info@nookspirit.com
Response Time: Within 1–2 business days