Contact Us

For questions about products, orders, shipping, returns, or privacy, contact our customer support team using the details below. Please include your order number when asking about an existing order.

Business and Customer Support

NookSpirit is operated by Nookspirit LLC.
Filing ID: 2026-002106736
Business mailing address:
75 E 3rd St Ste 7
Sheridan, WY 82801
USA
Customer support phone: +1 307-533-0596
Email: info@nookspirit.com

The Sheridan address is our business mailing address, not our return warehouse. Please do not send product returns to this address. Product returns must be sent to the El Monte warehouse according to our Return & Refund Policy.

Support Hours

Monday–Friday: 9:00 AM–5:00 PM Mountain Time (MT). Closed on weekends and public holidays. We strive to respond within 1–2 business days.

Return Warehouse

Recipient: peng zhu+XPH091
9860 Gidley St #5
El Monte, CA 91731
United States
Warehouse delivery phone: +1 626-757-2036

Please email info@nookspirit.com for return instructions before sending goods. For customer service, use our +1 307-533-0596 support number; the warehouse number is for return parcel delivery.

Return & Refund Policy · Shipping Policy · Privacy Policy

Canceling Unshipped Items

You may request cancellation of unshipped items in your order at any time before those items are shipped. There is no 24-hour cancellation limit. For orders shipped in separate packages, this applies only to the items that have not yet shipped.

To submit a self-service cancellation request, sign in to your customer account using the email address used at checkout, open the relevant order, and use the cancellation option for the unshipped items. You can also access your order through the order-status link in your confirmation email. We will review your request and notify you when the cancellation is confirmed; submitting a request does not by itself confirm cancellation or a refund.

If you cannot access the self-service option, contact info@nookspirit.com with your order number. Once an item has shipped, please follow our Return & Refund Policy. Any payment collected for successfully canceled items will be refunded to the original payment method. Your payment provider may require additional time to post the refund. This does not limit any mandatory consumer rights.

Free Replacement Parts & Support

If you find a missing or damaged part during assembly or installation, we will send you a replacement free of charge, with no shipping fee. This applies to all NookSpirit products, including DIY kits, lamps and decor. Email info@nookspirit.com with your order number, product name and part details. A photo of the damaged part or instruction page helps us identify the replacement.